Returns & Exchanges

At OKAI, we stand by the quality of our high-performance sports gear and offer a 30-day window for returns or exchanges on all unused items in their original packaging. We are committed to ensuring you have the right equipment to achieve your athletic goals.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the sports gear in its original box with all tags attached and include a copy of your packing slip to ensure faster processing.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our team verifies the condition of the returned equipment, we will issue a full refund to your original payment method within 5-7 business days.