Frequently Asked Questions
Everything you need to know about your OKAI gear.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy for sports equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain apparel and protective gear cannot be returned once opened.
Do OKAI products come with a warranty?
Yes, all OKAI hardware and equipment come with a 1-year limited warranty covering manufacturing defects. This does not cover standard wear and tear from athletic use.
How do I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.
How do I ensure I'm ordering the right size?
Each product page features a detailed sizing guide with specific measurements. We recommend measuring yourself or your current gear to ensure a perfect fit before purchasing.